FREQUENTLY ASKED QUESTIONS
CUSTOMER SERVICE FAQ'S
Q: Where is the Criminal Court Clerk's Office located?
A: 201 Poplar, Suite 3034 (third floor), Memphis, TN 38103.
Q: If I am a defendant, how do I find which courtroom my Criminal Court case is in?
A: Call Criminal Court Clerk's Office Customer Service at 901-222-3376 or 222-3200
Q: Who do I call to learn the status of my Criminal Court case?
A: Call Criminal Court Clerk's Office Customer Service at 901-222-3376 or 222-3200
Q: What information do I need to provide to the Criminal Court Clerk’s Office to locate my records in the system?
A: You need to provide your full name, date of birth, and social security number.
Q: How do I get a copy of my records, certified copies, or judgment sheets from the Criminal Court Clerk’s Office?
A: You can either email the Records Department at criminalcourt.records@shelbycountytn.gov, or you can come in to the Criminal Court Clerk’s Office to request a copy of your records. The fee for certified copies is $5.00 and record requests copies cost $.50 per printed page.
Q: How do I request Public Records?
A: The Public Records Request form is located here. You can either email the Records Department at criminalcourt.records@shelbycountytn.gov, or you can come in to the Criminal Court Clerk’s Office.
Q: How do I setup a payment plan for my court costs?
A: Call the Escrow Department at 901-222-3258 or you can come to the Criminal Court Clerk’s Office Escrow Department
Q: If I come in to the Criminal Court Clerk's Office to pay my fees, what methods of payment can I use?
A: The Criminal Court Clerk’s Office only accepts cash, credit cards (not debit), or money order payments in person. Alternatively, you may use a debit or credit card to pay your fees online.
Q: How do I pay my court fees online if I owe on my case in Criminal Court Clerk's Office?
A: Go to the Criminal Court payments website by clicking HERE
EXPUNGEMENT FAQ'S
Q: Do I have to pay to expunge my record?
A: No, Clerk Heidi Kuhn waived the $100.00 expungement fee. However, all court costs, fines, and restitution must to be paid in full in order to be expunged.
Q: What fees do I have to pay to get my record expunged?
A: All court costs, fines, and restitution must be fully paid in order to be expunged.
Q: How do I determine whether I am eligible for an expungement?
A: Submit an expungement inquiry on the website by clicking HERE. Or you can come to the Criminal Court Clerk’s Office to speak to an expungement specialist.
OTHER FAQ'S
Q: If I want to request Clerk Kuhn’s presence or the Criminal Court Clerk’s Office presence at my event, who should I contact?
A: You can email your request to CriminalCourt.PIO@shelbycountytn.gov.
Q: If I am a victim, how can I find which courtroom my case is in?
A: Call the Shelby County District Attorney General's Office at 901-222-1300.
Q: Where is the Shelby County District Attorney's Office located?
A: 201 Poplar, 11th Floor, Memphis, TN 38103.
Q: Where is the Shelby County Public Defenders' Office located?
A: 201 Poplar, 2nd Floor, Memphis, TN 38103.
Q: What is the Criminal Court Clerk's Office holiday closure schedule?
A: Click HERE for an official Shelby County Government Holiday Calendar.
Q: How do I find the Grand Jury Dates for 2024?
A: Click HERE for the Grand Jury Dates.